The perceived impact of the Benchmarking process on organizational effectiveness.

The article defines benchmarking as the process of identifying the highest standards of excellence for products, services, or processes, and then making the emendments necessary to reach those standards commonly called the best practices. In 1995, more than 70% of Fortune 500 companies utilise this model on a regular basis. A survey was employ to assess the effectiveness of benchmarking techniques among several(prenominal)(prenominal) types of industries across a pattern of settings. A questionnaire was mailed to 1,000 organizations throughout the United States. A amount of 292 questionnaires were returned, with 252 creation usable for this guinea pig. 16% of the organizations indicated that they had a benchmarking program. The research shows several reasons of why companies undertake a benchmarking project. The top reasons set were: 1.         To smother costs. 2.         To mitigate productivity. 3.         To improve qual ity. 4.         To improve profitability. 5.         To improve customer service. 6.         To improve a certain operation process. 7.         To protect market share. 8.         To verify a jump on competitors. 9.         To open up an threaten for growth. 10.         To enhance job happiness. The article provides support that the benchmarking technique improves participants productivity, quality, contentment and performance.

Adequate planning, training, open interdepartmental communication, support and commitment by S enior Management and detailed implementation! plans to perform benchmarking projects were place as significant factors that contributed to the success or omiture of the benchmarking project. After read the article, I think the author truly believes in the benefits of the benchmarking technique. However, the facts and figures from this understand does support his findings in the article summary. Elmuti also presents the findings of why benchmarking projects disclose to achieve the desired results. I agree with the conclusion that Elmuti reaches in his article. Benchmarking is discussed in Chapter 10 in the Strategic Management text. accord to... If you deficiency to get a full essay, order it on our website: OrderCustomPaper.com

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